At ProServe Solutions customer support is our number one priority! We provide phone support and onsite support to help ensure the continuity of our customers applications and systems. When you call ProServe you are ensured of receiving experienced and knowledgeable assistance the first time. We are continuously looking for ways to improve our responsiveness and we have recently invested into technology to track customer call response times and call history. We provide phone support 8:30am – 5:00pm Monday thru Friday.

In addition to our standard support we also provide customer specific support agreements. With a ProServe Solutions Support Agreement you pay one annual fee for unlimited support calls for the following:

• Bug reporting and fixes.
• Software patch installation.
• Error code fixes.
• Procedural question assistance.
• Basic Usage questions.
• Unlimited phone support.
• Hung registers, terminals, printers.

Learn more about our support options »

To contact us or to sign up for a Support Agreement contact Support@proserve-solutions.com
 

At ProServe Solutions we sponsor a Customer User Group. The purpose of the ProServe Solutions Facts User Group is to share information, educate users, and communicate efficiencies; so that participants will better utilize Facts, improve business operations, work more cost-efficiently, and benchmark with one another. We encourage all of our customers to participate. We value the feedback of the group.

For more information or to join our Customer User Group contact Info@proserve-solutions.com
 

Infor SOA and MyDay Video - This video is a breif overview of the SOA and MyDay application that will be coming soon to FACTS

Infor Financing - Infor now has financing available for certain purchases. Follow the link to learn more about this great new offer from Infor

FACTS User Guides - User Guides for many of the different standard FACTS modules available.

FACTS Statement of Direction - This document Infor's Statement of Direction for their FACTS products. Future goals are discussed as well as new features and updates that will be coming soon. (PDF)

Using FACTS - A brief overview of the basic functions in FACTS up through version 7.5. (PDF)